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More Meaningful Metrics

Punitive fines, litigation settlements, customer remediation, and other costs flowing from non-financial risk management failures are often waived off as “costs of doing business.” But many are now prioritizing the development of reliable metrics that would offer disclosable leading indicators of these financial risks so that they may be addressed proactively.

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FMSB: Conduct & Culture Management Information

by Starling Insights


Jul 25, 2023

The Financial Markets Standards Board (FMSB) has published "Conduct & Culture MI: Boundaries of Current Practice," a spotlight review of current practices surrounding culture and conduct management information in the financial industry.

The 2023 Compendium is available now!

Now in its 6th year, Starling's Compendium features over 40 contributors from across the industry as well as detailed analysis of the latest trends in culture & conduct risk supervision.

2022 CONCLUSION | Human factor analysis

by Starling Insights


May 15, 2022

Bank regulators are looking to develop their own capability to investigate the human factors found among the root causes of persistent conduct risk governance failures and the preventable losses and avoidable harms that they permit. ...cont