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Tone from the Top

Many observers will look to the 'Tone from the Top" of an organization to assess culture. However it is also the "Echo from the Bottom" that is equally important.

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Santander UK Fined £108m for Faulty Controls

by Starling Insights


Dec 28, 2022

Santander UK was recently fined £108 million by the UK Financial Conduct Authority (FCA) after an investigation revealed "serious and persistent gaps" in its money laundering controls. According to the FCA, the bank failed to oversee more than 560,000 business customers properly between December 2012 and October 2017.

The 2022 Compendium is available now!

Now in its 5th year, Starling's Compendium features over 60 contributors from across the industry as well as detailed analysis of the latest trends in culture & conduct risk supervision.

2019 UPDATE | Singapore

by Starling Insights


Mar 26, 2019

The Monetary Authority of Singapore has been a leader in emphasizing the importance of culture and, during 2018, took additional steps to solidify that role. Senior MAS officials continued to publicly discuss their views of culture, how it impacts risk management, and how technology can be impactful. MAS also proposed guidance for individual accountability, joining similar initiatives in the UK, Australia, and Hong Kong. ... cont