Regulatory emphasis has shifted from examining the inputs of good culture to the outputs of relevant control measures.
Observations
Feb 10, 2023In a recent speech, Therese Chambers, director of consumer investments at the UK Financial Conduct Authority (FCA), warned firms offering investment services and financial advice to take the impending customer duty seriously. Introduced in 2021 and finalized in 2022, the Consumer Duty will require firms to focus on supporting customers in making good financial decisions and avoiding foreseeable harm at every stage when it comes into full effect this summer.
Compendium
May 15, 2022Observations
Apr 18, 2022In early April, the UK’s Financial Conduct Authority (FCA) announced the launch of a three-year strategy that will see resource prioritization that aims to prevent serious consumer harm, to set higher standards, and to promote competition.
