A: The ambition to build the Healthiest Human System in Financial Services was an ambition communicated on my first day as CEO. I wanted to signal to everyone within HSBC that I believed that my most significant responsibility was to create an environment in which everyone could be at their best, and in which everyone could work towards fulfilling their own potential.
A: This ambition was appropriate for the context in which I assumed leadership of the Group. We had just navigated a very demanding Deferred Prosecution Agreement with the US Department of Justice, and the impact of this episode upon the people working inside HSBC had been profound. I had the opportunity to hit the “reset” button and to work towards improving the confidence and outlook of the Bank. It was time for the Bank to become less inward looking and to be less afraid. It was time to “look up and to look out”.
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