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FCA Warns Firms to Comply with Consumer Duty

by Starling Insights


May 17, 2023

The Financial Conduct Authority(FCA) recently warned companies that are not ready for the impending Consumer Duty after discovering shortcomings in plans for implementing the landmark reforms. According to Sheldon Mills, the FCA's executive director of consumers and competition, firms "can expect [the FCA] to take robust action, such as interventions or investigations, along with possible disciplinary sanctions."

The 2022 Compendium is available now!

Now in its 5th year, Starling's Compendium features over 60 contributors from across the industry as well as detailed analysis of the latest trends in culture & conduct risk supervision.

How New Zealand is Protecting Consumers

by Starling Insights


Oct 06, 2022

Clare Bolingford, Director of Banking and Insurance Conduct at New Zealand’s Financial Markets Authority (FMA), recently appeared on the Of Interest Podcast to discuss the origins of New Zealand’s conduct regime and how it will protect consumers.