Observations
Jul 18, 2023Bank of America (BoA) will pay $250 million to settle charges of credit card and banking abuses as part of an agreement with the US Consumer Financial Protection Bureau (CFPB) and the Office of the Comptroller of the Currency (OCC).
by Michelle Kirschner , Matthew Nunan
Compendium
Jun 07, 2023Observations
Apr 06, 2023In a recent letter, Matthew Long, the UK Financial Conduct Authority's (FCA) Director of Payments & Digital Assets, warned the chief executives of payments firms to improve their culture and controls to avoid repercussions ahead of the new Customer Duty. The Duty, which comes into effect in July, demands that firms act to deliver good outcomes for retail customers.
