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Innovation & Technology

How the adoption of new technologies and approaches are changing how nonfinancial risks are managed

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Do Consumers Trust AI?

by Starling Insights

Observations

Mar 08, 2024

In a recent article, J.D. Power provides a deep-dive into the results of its "2023 Banking and Payments Intelligence Report" on customer sentiment towards AI in banking. Based on input from 4,000 retail bank customers, the study authors found a significant level of skepticism with only 28% of respondents saying that they believed AI would make their lives better.

The 2023 Compendium is available now!

Now in its 6th year, Starling's Compendium features over 40 contributors from across the industry as well as detailed analysis of the latest trends in culture & conduct risk supervision.

US OCC Identifies AI as a Key Emerging Risk

by Starling Insights

Observations

Dec 15, 2023

In its Fall 2023 "Semiannual Risk Perspective," the US Office of the Comptroller of the Currency (OCC) reports that the overall strength of the federal banking system remains robust, but cautioned to remain vigilant and adhere to prudent risk management practices. Therein, the OCC identifies AI as an emerging area of risk and opportunity for banks and the financial system as a whole.