According to a new report from the Committee for Better Banks (CBB), Wells Fargo employees say that the sales culture that triggered its disastrous "fake accounts" scandal may be re-emerging.
The report details mounting pressure on frontline staff to meet aggressive sales benchmarks under the rubric of performance "outcomes." Referencing comments and survey responses from employees, the CBB paints a familiar picture: individualized sales targets remain central to performance evaluations, while internal training and managerial support fall short.
This content is available to paid Members of Starling Insights.
If you are a Member of Starling Insights, you can sign in below to access this item.
If you are not a member, please consider joining Starling Insights to support our work and get access to our entire platform. Enjoy hundreds of articles and related content from past editions of the Compendium, special video and print reports, as well as Starling's observations and comments on current issues in culture & conduct risk management.
Join The Discussion
Sign in and be the first to comment.