Examples from the headlines of how culture and behavior drive critical business outcomes.
Observations
Mar 04, 2025Last year, Citigroup mistakenly credited a client's account with $81 trillion instead of $280, an error that briefly went unnoticed before being caught 90 minutes later, as reported by The New York Times.
Observations
Jan 24, 2025In a "Dear CEO" letter sent to the heads of international banks earlier this week, the UK Prudential Regulation Authority (PRA) outlines its supervisory priorities regarding those institutions for 2025, including a heightened focus on risk management, governance, and resilience.
