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Zoom CEO Expresses Culture Concerns

Zoom CEO Expresses Culture Concerns

by Starling Insights

Starling Insights Editorial Board

Sep 01, 2023


In a recent town hall meeting, Zoom CEO Eric Yuan acknowledged that the company's primary challenge is its culture, emphasizing the importance of returning to the office to rebuild it. The CEO's message comes as Zoom seeks to address cultural concerns to ensure sustained growth and innovation, even in the face of changing work dynamics post-pandemic.

Despite being a remote-work enabler, Zoom faced revenue growth challenges as more companies issued return-to-office mandates. Yuan explained that, even though Zoom's remote-work technology enables communication, it hampers trust-building and innovation that thrive in an office environment. The company has unexpectedly followed the trend of calling employees back to the office, requiring those within 50 miles of an office to commute at least two days a week.

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