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Ong-Ang Ai Boon

Mrs Ong-Ang Ai Boon is the Director of The Association of Banks in Singapore (ABS).  She was appointed in 1982 and has since led the ABS with her extensive regulatory and operational experience in the banking industry.

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More Than a Measure of Trust - The Banking Trust Index for Singapore

by Ong-Ang Ai Boon

Compendium

May 16, 2021

Trust is foundational to banking and the Banking Trust Index for Singapore was conceived as we needed to know where we stood with our customers and the community, and to find out from them what more we can do to build on that foundation. The study was first mooted two years ago, not long after The Association of Banks in Singapore (ABS) established the Culture and Conduct Steering Group (CCSG) in May 2019, as a platform to identify culture and conduct best practices... (cont)