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The Importance of a Customer-Centric Culture

by Starling Insights

Observations

Mar 02, 2023

In a recent speech, Sheldon Mills, the UK Financial Conduct Authority's (FCA) Executive Director of Consumers and Competition, called for financial services firms to adopt a customer-centric culture to drive innovation.

All Tags UKUK FCA
The 2022 Compendium is available now!

Now in its 5th year, Starling's Compendium features over 60 contributors from across the industry as well as detailed analysis of the latest trends in culture & conduct risk supervision.

Ensuring Trustworthy AI for Business and Finance: An OECD Perspective

by Yoshiki Takeuchi

Compendium

May 15, 2022

Artificial intelligence (AI) is transforming many aspects of our lives, including how we provide and use financial services. AI-powered applications are now a familiar feature of the fast-evolving landscape of technological innovations in financial services and regulation (FinTech and RegTech). AI applications can facilitate transactions, drive market efficiency, reinforce financial stability and promote greater financial inclusion. Banks, ... (cont)