In a blog post, Joy Macknight, Editor of The Banker, explains that banks worldwide are undergoing digital transformation driven by the need to enhance customer experience, reduce costs, and compete effectively. However, they face challenges tied to legacy tech, complex processes, and evolving regulatory requirements.
"Many banks are struggling to show results from their vast investments; however, a few leaders stand out among their peers by being able to create value from technology," Macknight writes.
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