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Citi Transformation Slowed by Skills Shortage

Citi Transformation Slowed by Skills Shortage

by Starling Insights

Starling Insights Editorial Board

Oct 23, 2024

Observations

Citigroup has faced significant challenges in training employees in key areas such as risk, compliance, and data management, according to an internal assessment seen by Reuters.

The bank, which has been under two regulatory consent orders for the past four years, has struggled with a shortage of skilled personnel and inadequate training tools. These issues have slowed efforts to address regulatory concerns raised by the US Federal Reserve and the Office of the Comptroller of the Currency in 2020.

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