Increasingly, a focus on firm culture, and its relevance to risk and performance outcomes, involves a closely related inquiry into matters of diversity, equity and inclusion (DE&I)—conversations which have become a priority among banking sector regulators,1drawing in bank leaders from both human resources and compliance.2
“Incorporating cognitive diversity into decision making processes drives increased innovation, productivity and overall performance, while also helping to mitigate risks—conduct risk among them,” writes Kathy Matsui, former head of Goldman Sachs for Japan.(An Interview with Kathy Matsui)“For a global financial services firm, human capital is the single most critical resource, so in order to attract and retain the highest-quality talent globally, one needs to create a culture that is open to persons with diverse backgrounds and perspectives.”
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