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Amy Edmondson

Professor Edmondson is the Novartis Professor of Leadership and Management at Harvard Business School, a chair established to support study of human interactions that lead to the creation of successful enterprises and the betterment of society. She studies leadership, psychological safety, and organizational learning.

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Gary Cohn

Gary Cohn

As Assistant to the President for Economic Policy and Director of the National Economic Council (2017-2018), Gary Cohn managed the US economic policy agenda, stimulating economic expansion, job creation, and wage increases through historic tax and regulatory reform. Prior to that he was the President and Chief Operating Officer at Goldman Sachs where he worked for more than 25 years.

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Klaas Knot

Klaas Knot

Klaas Knot is President of De Nederlandsche Bank and is the Chair of the Financial Stability Board. He is also a member of the Governing Council and the General Council of the European Central Bank, member of the European Systemic Risk Board, member of the International Monetary Fund's Board of Governors and a member of the Board of Directors of the Bank for International Settlements.

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Axel Weber

Axel Weber

Axel Weber is the past-Chair of UBS and the past-President of the German Bundesbank and a member of the European Central Bank Governing Council from 2004 to 2011. He is a member of the Group of 30.

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2023 UPDATE | New Zealand

2023 UPDATE | New Zealand

by Starling Insights

Starling Insights Editorial Board

Jun 07, 2023

Compendium

New Zealand RBNZ NZ FMA Regulatory Trends Consumer Protection The Era of Accountability Outcomes-Based Regulation Culture & Consequences Culture & Conduct Supervision Managing Culture & Conduct for Good Governance

Conduct and Culture Concerns

Between 2018 and 2019, the Reserve Bank of New Zealand (RBNZ) and the country’s Financial Markets Authority (FMA) initiated joint reviews of banks and insurers, asking that they report on culture and conduct issues which may require customer remediation.1 In October, the FMA said that banks and insurers had returned $150 million to customers following these reviews. Of this, 11 banks paid $109 million to rectify impacts to 952,000 customers. And insurers paid $43 million to resolve 225 issues.

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