After a year in which ‘unprecedented’ became one of the most overused words in our vocabulary, resilience is a characteristic that remains at a premium for both individuals and firms. The sources of uncertainty, unpredictability and change have been multiple; economic, political, regulatory, technological, societal (including Black Lives Matter) and, of course, COVID-19, which continues to shape our daily lives in both its direct and indirect effects.
As became quickly apparent, this is a pandemic that is at once unifying and divisive; affecting all of us but each of us differently, and with longer term consequences that are still emerging. More immediately, however, we are all working, acting and interacting in different ways to only twelve months ago. Some of these changes may last only as long as the social distancing they are a response to. Others, however, will be less readily unwound. We have invested in skills, IT, processes and structures, and have developed new habits, preferences and expectations. Whether as individuals or organisations, our ways-of-working ‘toolkit’ is heavier now than the one we carried with us into early 2020.
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