The UK Financial Conduct Authority (FCA) has pledged to improve its whistleblower policies after in-house research showed that less than 20% of whistleblowers were satisfied with how their complaints were handled.
In response to the survey, the regulator plans to provide whistleblowers with more information on how their tips are used, upgrade its online portal for submitting whistleblowing complaints, and improve internal systems for sharing whistleblower intelligence. "We need the intelligence whistleblowers provide to identify and act on problems in the firms we regulate," said Therese Chambers, FCA executive director of enforcement and market oversight.
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