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A: As regards changed work patterns, you’re right. A mix of working from home and from the office has become the norm for many. Surveys indicate very strong support, even today, for continued flexibility in that regard — which we support as a firm. We found that roughly 75% of our employees could be eligible to work in a hybrid setup. This hybrid model makes us a lot more attractive for employees and allows us to draw from a wider applicant pool. The hybrid set up will also help to foster better work-life balance. Early career talent probably finds the hybrid work model a more attractive way of working. And that’s also true for working parents, or job returners coming back after a parental break.

This has focused attention to the technology necessary to support hybrid working and sparked a lot of innovative thinking. It has front-loaded and accelerated technology transformation at many banks, e.g., by moving some applications to the cloud.

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