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DIAGNOSING CULTURE CHALLENGES IN BANKS | Our View

DIAGNOSING CULTURE CHALLENGES IN BANKS | Our View

by Starling Insights

Starling Insights Editorial Board

Compendium

As various remarks from prominent regulators make clear, there is some consensus that witnessed behaviors shape employee perception of company behavioral norms or culture. At the same time, other remarks argue the opposite – that established cultural norms shape witnessed behaviors. It is less frequently recognized that both formulations are correct, and interact in a feed-back loop mechanism, or “fly-wheel.” ... (cont)

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