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Do Employees Trust AI at Work?

Do Employees Trust AI at Work?

by Starling Insights

Starling Insights Editorial Board

May 01, 2023

Observations

Ethical AI AI Innovation & Technology Innovative Approaches Trust Trust vs. Surveillance

A recent survey of over 17,000 people in 17 countries conducted by a research team at Australia's University of Queensland found that only half of the respondents were willing to trust artificial intelligence (AI) at work.

The researchers — Nicole Gillespie, Caitlin Curtis, Javad Pool, Steven Lockey — found that most employees are comfortable with AI when used to augment and automate tasks, but fewer are comfortable when AI is used for human resources, performance management, or monitoring purposes. And while nearly half of the respondents believe that AI will enhance their competence and autonomy at work, less than a third believe it will create more jobs than it will eliminate.

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