In late 2021, a group of researchers studied what actually works to improve psychological safety in the workplace. The study sought to investigate managers' behaviors and to uncover what might keep people from speaking up. The researchers also wanted to discover interventions that had effectively served to create a psychologically safe work environment.
To do so, they conducted a randomized controlled trial at Sandoz, a division of the pharmaceutical giant Novartis, that involved over 1,000 teams comprising more than 7,000 individuals globally. Participants were broken into three groups. The first, a control group, was notified that the company was conducting a study on meeting habits. Managers in the second and third groups received emails encouraging them to hold regular one-on-one meetings with team members and to focus on psychological safety.
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