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Professor Edmondson is the Novartis Professor of Leadership and Management at Harvard Business School, a chair established to support study of human interactions that lead to the creation of successful enterprises and the betterment of society. She studies leadership, psychological safety, and organizational learning.

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Gary Cohn

As Assistant to the President for Economic Policy and Director of the National Economic Council (2017-2018), Gary Cohn managed the US economic policy agenda, stimulating economic expansion, job creation, and wage increases through historic tax and regulatory reform. Prior to that he was the President and Chief Operating Officer at Goldman Sachs where he worked for more than 25 years.

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Klaas Knot is President of De Nederlandsche Bank and is the Chair of the Financial Stability Board. He is also a member of the Governing Council and the General Council of the European Central Bank, member of the European Systemic Risk Board, member of the International Monetary Fund's Board of Governors and a member of the Board of Directors of the Bank for International Settlements.

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The Importance of a Customer-Centric Culture

by Starling Insights

Starling Insights Editorial Board

Observations

UK FCA UK Consumer Protection Culture & Performance Culture & Consequences Trust Regulatory Trends Culture for Regulators

In a recent speech, Sheldon Mills, the UK Financial Conduct Authority's (FCA) Executive Director of Consumers and Competition, called for financial services firms to adopt a customer-centric culture to drive innovation.

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The Importance of a Customer-Centric Culture

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