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Trust Crisis

Trust underwrites institutional legitimacy and market viability, amplifies organizational efficiency, and reduces collaborative frictions. A form of intangible capital, it enhances compliance, resilience, and performance. We must therefore view the ongoing collapse of trust in our core institutions as an erosion of critical socioeconomic infrastructure.

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Beyond Accountability? Culture, Information and Structure

by Daniel Davies

Compendium

Jun 23, 2025

Collective decision making is a fact of modern industrial societies, and the assignment of individual “accountability” for collective decisions is, more obviously every year, a bogus exercise which few take seriously. This slogan, hard to definitively track down but widely attributed to an IBM training manual from the late 1970s, seems to effectively summarise a lot of people’s anxieties about artificial intelligence in general management.

The 2025 Compendium is available!

Now in its 8th year, Starling's Compendium features 21 contributors from across the industry as well as detailed analysis of the latest trends in culture & conduct risk supervision.