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Culture for Regulators

Regulatory and supervisory bodies are recognizing that there is value in improving the management of culture and conduct risk for their own organizations.

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The Importance of a Customer-Centric Culture

by Starling Insights


Mar 02, 2023

In a recent speech, Sheldon Mills, the UK Financial Conduct Authority's (FCA) Executive Director of Consumers and Competition, called for financial services firms to adopt a customer-centric culture to drive innovation.

The 2022 Compendium is available now!

Now in its 5th year, Starling's Compendium features over 60 contributors from across the industry as well as detailed analysis of the latest trends in culture & conduct risk supervision.

The Power of "Why?"

by Starling Insights


Nov 29, 2022

At the Financial Services Assurance Forum last week, Australian Prudential Regulation Authority’s (APRA) Stuart Bingham explained why the regulator sees risk culture as a prudential concern, and how it is working to drive improvement in the financial industry.