A term popularized by Diane Vaughan to describe the tendency for cultural norms to deviate or drift from correct or proper behavior and to then become normalized in an organizational culture.
Observations
Mar 14, 2024Late last month, the US Federal Aviation Administration (FAA) issued a scathing report on Boeing's safety culture, as reported by Bloomberg. This followed a January incident in which a Boeing plane's door flew off after takeoff during an Alaska Airlines flight.
