A term popularized by Diane Vaughan to describe the tendency for cultural norms to deviate or drift from correct or proper behavior and to then become normalized in an organizational culture.
by Amy Edmondson, Gillian Tett, Jamie Fiore Higgins
Video
Dec 04, 2024In this video installment, we explore the concept of "normalization of deviance," and its implications for managing complex organizations. (10 min)
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Observations
Oct 19, 2022The UK Financial Conduct Authority (FCA) is asking several significant global banks for more information about their staff’s use of private messaging services. While the watchdog has not yet launched a full-blown probe, sources say it may do so at a later point.
