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Normalization of Deviance

A term popularized by Diane Vaughan to describe the tendency for cultural norms to deviate or drift from correct or proper behavior and to then become normalized in an organizational culture.

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UK FCA Questions Banks About Messaging

by Starling Insights


Oct 19, 2022

The UK Financial Conduct Authority (FCA) is asking several significant global banks for more information about their staff’s use of private messaging services. While the watchdog has not yet launched a full-blown probe, sources say it may do so at a later point.

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