Examples from the headlines of how culture and behavior drive critical business outcomes.
Observations
Sep 21, 2023Wells Fargo is still grappling with the fallout from its fake accounts scandal that came to light seven years ago. The lender is at a critical juncture as it strives to overhaul its risk and control functions under the threat of further regulator sanctions, including the possibility of being broken up.
Observations
Sep 12, 2023The US Attorney's Office in Los Angeles has recommended that Carrie Tolstedt, Wells Fargo's former Head of Community Banking, serve a one-year sentence for obstructing an investigation into the bank's 2016 fake accounts scandal. Tolstedt, who pleaded guilty to the charges earlier this year, is the only Wells Fargo executive to face prison in connection with the scandal.
