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Do Consumers Trust AI?

by Starling Insights

Observations

Mar 08, 2024

In a recent article, J.D. Power provides a deep-dive into the results of its "2023 Banking and Payments Intelligence Report" on customer sentiment towards AI in banking. Based on input from 4,000 retail bank customers, the study authors found a significant level of skepticism with only 28% of respondents saying that they believed AI would make their lives better.

The 2023 Compendium is available now!

Now in its 6th year, Starling's Compendium features over 40 contributors from across the industry as well as detailed analysis of the latest trends in culture & conduct risk supervision.

DOJ Steps Up Prosecution of Corporate Misconduct

by Starling Insights

Observations

Mar 11, 2022

In recent remarks to the ABA Institute on White Collar Crime, Attorney General Merrick B. Garland stated that corporate crime is detrimental to public trust in the institutions. This is made all the worse, he explains, when regulators fail to hold these individuals accountable, leading some to believe that the rule of law does not apply equally to all.